L&D and AI: The FOMO the industry is facing due to buzz


How to adopt a balanced view of the new phenomenon

As we navigate the choppy waters of the learning and development (L&D) industry, a new buzzword has recently emerged: AI-generated content. But let’s pause and go back a little. AI is not a distant future that we are moving towards at breakneck speed. It is already there, part of our daily lives, a silent force that shapes the world around us. From Siri’s voice assistance on our smartphones to Alexa’s smart home management, AI has seamlessly integrated itself into our routines. So why this sudden surge of apprehension in the L&D sector?

Learning and training are not new to this party. Remember the good old days of school? Well, that’s a far cry from today’s discussions about hybrid learning, listening to lectures from the comfort of your bed, and turning learning into an interactive game. If you think things have changed over the past decade, you’re absolutely right: the education landscape has taken a complete 180-degree turn.

But does AI really deviate so radically from the norm? It’s not like we’re abandoning paper and ink for holograms and brain chips. AI-generated content is just another elegant upgrade we can leverage in our quest for effective learning. Of course, the delivery method and processing speed may be different, but isn’t change an inevitable aspect of progress?

L&D and AI: the influence of AI on learning

When it comes to learning, organic engagement is the way to go. We’ve all been there, struggling to focus on dense material that only drains our enthusiasm. Enter AI, the savvy companion that’s here to make learning a little more interesting. By looking at the data, AI can help us determine what learners like and what needs a little extra help; it therefore helps generate content outlines and frameworks that lay the foundation for an effective learning journey. These insights are pure gold for L&D teams as they tailor content that grabs attention and leaves a lasting impact.

Teams are frequently involved in managing administrative tasks, data analysis or content structuring, which can be overwhelming. Here too, AI can become the ultimate support system, armed with its automation capabilities while allowing humans to focus on high-value work that plays to their strengths, such as content curation, delivery coaching and mentoring, or the facilitation of engaging learning experiences. So, can this phenomenon be powerful enough to replace entire L&D teams?

AI is the assistant, not the headliner

AI will continue to become smarter and more capable over time. There are certain tasks such as creating personalized learning journeys and delivering content at a scale where AI can be very beneficial. However, L&D professionals still have a vital role to play in identifying and meeting training needs, particularly in soft skills, which are difficult to quantify.

The ideal lies in collaboration, using AI to complement and augment human capabilities rather than attempting to replicate them. Instead of giving birth to a robotic imitation, we talk about AI being the Robin to our Batman. By adopting AI as a collaborative tool, the training and development field can evolve and adapt to benefit both industries and learners.

How organizations’ L&D teams can start using AI in a positive way

So now, as companies prepare to finally jump on the AI ​​train, there is a road map to follow, and the first sign says “put guardrails in place.” As data security concerns continue to haunt businesses around the world, L&D teams must ensure their AI systems are secure and comply with industry regulations. This will help them prevent any security breaches, protecting not only the organization, but also employees and learners.

Adapt gradually

Next, let’s make AI an ally in daily operations. Instead of overhauling programs and systems, L&D teams should gradually integrate AI and generative learning. You have an ally who tirelessly sifts through countless predefined courses, filtering out what is still relevant and what isn’t. In human terms, it could be as intimidating as looking for a needle in a haystack. But the AI ​​copes with this task with unparalleled patience.

Focus on soft skills

While AI excels at training technical skills, training and human development professionals are better suited to teach soft skills. These include leadership, communication, creativity and emotional intelligence. L&D teams should focus their efforts on developing impactful soft skills training. They can then use AI and generative learning to improve and evolve aspects of soft skills training, but the human element remains essential.

Forge strategic alliances

In addition to taking on repetitive tasks, organizations can also work with vendors and L&D partners who can use AI to accelerate the content creation process. These partnerships mean faster content creation, which results in courses launching more quickly, meeting the immediate needs of teams without those endless waiting games.

So, with safeguards in place, operations optimized, and partnerships thriving, L&D teams are on the right track to embrace the barrier-free AI journey and reap its rewards in a big way.


This is an emerging landscape, and no one holds all the cards. Don’t be swayed by big promises and daunting uncertainties. Instead, take the next step with a partner as curious and engaged as you. Someone who understands that learning and AI are a symbiotic partnership, not a takeover. Whether you are an educator or a member of an L&D team, remember that this is a shared adventure. Use AI as your guide and teamwork as your compass. The future of learning is here and you could be the driving force for change.

E-book release: Dexler Education

Dexler Education

SAP Standard Content custom content development, learning strategy and training solutions to facilitate rapid learning, delivered with industry expertise spanning two decades.


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